Frequently Asked Questions
Please contact us if your question is not answered below
Q: Is shipping included in the price?
A: No, shipping is not included in the price. The customer is responsible for all shipping costs. If we ship on our account we re-charge at our cost + 10%.
Q: When does the rental start and finish?
A: Based on overnight shipping, the rental starts the day you receive it and the last day of rental is the day you ship it back. Any major courier is acceptable (i.e. FedEx, UPS, DHL, US Postal Service, etc.) although FedEx is preferred.
Q: Is a deposit required?
A: Generally not.
Q: What insurance is needed to cover the equipment?
A: We require an insurance certificate showing HTS Advanced Solutions as the certificate holder and that you are covered for “Rental Equipment” for the full replacement value of the equipment on your general liability policy. This will be in the range of $50,000-$125,000 depending upon which equipment you rent.
Q: What options do I have, if my insurance doesn’t cover rented equipment?
A: You can rent one of our technicians and a scanner to support you on your project. As long as one of technicians is with the scanner at all times, it is covered under our insurance policy.
Q: What happens if I damage the equipment?
A: All equipment is inspected upon return, and you are liable for any damages not attributed to normal wear and tear.
Q: What accessories are included with the equipment?
A: A standard scanner rental includes 2 x batteries, power supply, power cable, tripod, quick release panorama bracket, or Tribrach, data storage/SD card and custom transit case. Additional components and accessories are available for rent for an additional fee such as sphere sets, tilt and turn targets, laptop and software.
Q: Do I need software?
A: The scan data will need to be processed and registered and there are many options for software, some product specific, others industry specific. We can recommend software based on your workflow and application. If you do not have experience working with scan data we strongly recommend using HTS Advanced Solutions to provide training prior to any rental.
Q: Can I rent software?
A: We can provide daily, weekly rentals of Leica Geosystems Cyclone or FARO SCENE. Software can be delivered by E-license, Dongle or on a dedicated laptop.
Q: Can I get training?
A: HTS Advanced Solutions offers a full range of training covering field data acquisition, post processing, and other advanced workflows and techniques (either directly or through our network of partners).
Q: What happens if the scanner stops working during the rental?
A: We provide 24/7 technical support to troubleshoot the problem. If we can’t get you back up and running we will send out another unit, at no cost to yourself.
